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Shipping and returns
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Where I ship
Dried sourdough starter: Alberta only.It's home-prepared food, and Alberta's rules let me sell it within the province only. Checkout will only accept an Alberta address (with a T postal code) when it's in your cart.
Kits, printed guides and merch: anywhere in Canada.They aren't food, so they can go to any province or territory.
I don't ship outside Canada yet.
How long it takes
I pack orders at home, usually within 2 business days.
- Canada Post standard: 3 to 7 business days, $12.
- Canada Post expedited: 1 to 3 business days, $20.
You get a tracking number by email when it ships.
Returns
Kits, guides and merch: return them unused within 30 days of delivery for a refund of the item price. Return postage is on you.
Dried starter:because it's food, I can't take it back once it has shipped. If it doesn't revive with the card's instructions, email me and I'll help, or send a replacement.
If something arrives damaged, send a photo within 7 days and I'll replace it.
Questions
Email [email protected] or use the contact page.